Support Guide

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Support Guide 2016-12-02T22:32:37+00:00

HIMS Inc. and our partners have been providing technical supports for our customers. If you have any trouble using our products, please do not hesitate to contact us or our partners. Before you contact us or our partners, please check followings;



    • First, please read the corresponding sections on your user manual of the products and check whether you used our products correctly.


    • Second, please refer to FAQ(Frequently Asked Question) of the relevant products on our web site.


    • Third, please find a contact point of your local dealer or reseller that you purchased the product. And please check purchasing date, serial number and symptom.


    • Fourth, please give your local dealer or reseller as much information as you can provide including purchase date, serial number, symptom, your name and contact information. If providing multiple phone numbers or email addresses (work, home, mobile, etc.), be sure to also let them know which is the best method of contact.



Address HIMS Inc.
4616 W. Howard Lane, Suite 960, Austin, TX 78728
Phone 512-837-2000
Fax 512-837-2011
E-mail support@hims-inc.com