Intelligent Upgrade Plan –
Promotional Pricing Ends April 30th

What is the Intelligent Upgrade Plan?

The Intelligent Upgrade Plan gives you the chance to upgrade from your BrailleSense Polaris to the BrailleSense 6 at a much lower cost. The quick explanation is that we will take the braille cells out of your Polaris and put them into a brand-new BrailleSense 6. 

Register Now to Lock In Your Savings!

Register for your Intelligent Upgrade now to lock in the promotional price of $1500, ending April 30th. Regular pricing starts May 1st, so register today!

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How does this work?

After you request your upgrade, HIMS will contact you with instructions and a time frame to send your Polaris in. It is at this time that we will request payment for the upgrade. After we receive your Polaris, we remove the existing braille cells and place them into a BrailleSense 6. With the exception of your braille cells every part of your BrailleSense 6 is brand-new. It’s almost like getting a new device.

What about shipping?

  1. You are responsible for sending your Polaris to HIMS for the upgrade.
  2. There is a flat-rate $45 shipping charge (shipping to AK and HI will be different) for us to ship the device back to you.
  3. We ship via UPS and you will receive a tracking number when your device leaves our warehouse.
  4. We cannot use your shipping account due to carrier insurance on the devices

Do I get a Warranty?

Yes. Every part of your new device is covered under a 1 Year Manufacturer’s Warranty except for the braille cells. The warranty on the braille cells will expire on the date they would normally expire if they remained in the Polaris. For example, if your Polaris is 4 months old and there are 8 months of warranty remaining, your braille cells will continue to be covered under warranty for 8 months.

I just bought a Polaris, what should I do?

If you have recently purchased a Polaris, please refer to our upgrade pricing policy:

  • Purchased on or after February 1st, 2021: Free upgrade
  • Purchased between October 1st and November 30th, 2020: $1300
  • Purchased between December 1st, 2020 and January 31st, 2021: $1200

I was just about to purchase the Polaris. What should I do?

You have two options. You can choose to purchase a Polaris right now. When the upgrade is available your unit will be upgraded free to BrailleSense 6.

Additionally, you can purchase the BrailleSense 6 once it is available for pre-order or for sale. You will get the same extra 6 months of warranty and a free battery with a pre-order.

Can I Request a Quote and Submit a Purchase Order?

Yes, if you are a school, government agency, or organization and you need a quote you can request one by emailing or by calling 512-837-2000. We are accepting Purchase Orders as well, however, please note that we plan to begin shipping the BrailleSense 6 early June of 2021 and we will begin upgrading devices around the same time. Due to a higher than anticipated demand you may experience a delay between the product ship date and upgrade availability for your order. If your Purchase Order or Quote is time sensitive please let us know immediately and we will do our best to accommodate your situation.

When Can I Expect My Upgrade?

We plan to begin shipping the BrailleSense 6 in early June and expect the upgrades to begin at the same time. We plan to reach out to you at the end of April or early May to request payment and schedule upgrades. Due to high demand we will be upgrading devices in groups, with priority given based on the date of sign-up for the upgrade. Additionally, consideration will be given to schools as we understand that it may be preferred to upgrade over the summer when school is not in session.

Can I Trade-In Another Device for a BrailleSense 6

Yes, we accept most refreshable braille products for a trade-in credit. If you wish to trade-in a braille device for the BrailleSense 6 and you want to know the credit amount for your old device, please refer to our trade-in pricing online at


Question: What happens if I have weak or dead braille cells?

Answer: If your braille cells seem weak then HIMS will contact you and inform you of our findings. If we determine that your braille cells are in such poor condition that the upgrade plan is not feasible then we will inform you and refund your upgrade price.

Question: Will you clean my braille cells during the upgrade process?

Answer: HIMS will clean off any visible dust particles or lose debris. If you wish to have a full cleaning we can provide a cleaning for an additional $150.

Question: How long will I be without my Polaris?

Answer: While it is difficult to give an exact time due to differences in shipping times, we expect that your device will be with HIMS support staff for 2 to 5 business days.

Question: Can I upgrade from a Polaris Mini to a BrailleSense 6?

Answer: We cannot provide an upgrade from the Polaris Mini to the BrailleSense 6 due to differences in the braille cell size.