BrailleSense 6 mini Upgrade
What is the Intelligent Upgrade Plan?
The Intelligent Upgrade Plan gives you the chance to upgrade from your BrailleSense Polaris Mini to the BrailleSense 6 mini for only $2395, including shipping. The quick explanation is that we will take the braille cells out of your Polaris Mini and put them into a brand-new BrailleSense 6 mini.
Please be informed that this Intelligent Upgrade Plan is offered by HIMS, Inc. only for its customers in US and Canada.
How does this work?
To begin the upgrade program, first complete the form found on this page. After we confirm the information, you will be sent instructions on how to make payment.
Upgrades will be first-come first-served and will be performed in batches. After payment is made and space is available, we will contact you with instructions on where to send your device.
Once we receive your device, we will inspect it to ensure that the braille cells are in good working order. If your braille cells are not working properly we may decline your upgrade and provide you with a refund.
After inspection, the braille cells from your Polaris Mini will be removed and placed in BrailleSense 6 mini. With the exception of your braille cells every part of your BrailleSense 6 mini is brand-new. It’s almost like getting a new device.
What about shipping?
For the BrailleSense 6 mini upgrade, we are charging a flat price of $2395. That means there are no other shipping and handling charges, however, you are responsible for shipping your Polaris Mini to HIMS.
Do I get a Warranty?
Yes. Every part of your new device is covered under a 1 Year Manufacturer’s Warranty except for the braille cells. The warranty on the braille cells will expire on the date they would normally expire if they remained in the Polaris. For example, if your Polaris is 4 months old and there are 8 months of warranty remaining, your braille cells will continue to be covered under warranty for 8 months.
Can I Request a Quote and Submit a Purchase Order?
Yes, if you are a school, government agency, or organization and you need a quote you can request one by emailing firstname.lastname@example.org or by calling 512-837-2000. We are accepting Purchase Orders as at this time. Due to anticipated demand you may experience a delay between the product ship date and upgrade availability for your order. If your Purchase Order or Quote is time sensitive please let us know immediately and we will do our best to accommodate your situation.
Question: What happens if I have weak or dead braille cells?
Answer: If your braille cells seem weak then HIMS will contact you and inform you of our findings. If we determine that your braille cells are in such poor condition that the upgrade plan is not feasible then we will inform you and refund your upgrade price.
Question: Will you clean my braille cells during the upgrade process?
Answer: HIMS will clean off any visible dust particles or lose debris. If you wish to have a full cleaning we can provide a cleaning for an additional $200.
Question: How long will I be without my Polaris?
Answer: While it is difficult to give an exact time due to differences in shipping times, we expect that your device will be with HIMS support staff for up to one month but all efforts will be made to reduce this wait.